Proven Best Practices
Our leadership has a combined 100+ years in managing BPO agents, call centers, sales teams, customer service "win back" agents and political call center agents. This is our core business and we have it down to a science. Let us bring our expertise and be the solution to your contact management and outsource challenges.
Done right, working with a Contact Center Partner can significantly improve your quality and efficiency.
An Integrated Culture
Discover how working with NEXGEN Contact Solutions is different from what you might think about outsourcing.
Powered by Technology
Our technology is state-of-the-art. We take advantage of emerging tech in omni channel, digital transformation, case management systems and a workforce management platform.
Our network of agents are ready to support your business. We specialize in building you a remote team providing an array of services.
- Inbound Customer Service and Technical Support
- Lead Generation and Customer Acquisition
- Outbound Sales
- Upsell and Cross-sell Sales
- Inbound Corporate Sales Support
- Implementation Assistance
- Fulfillment and Returns
- Survey Calls and Market Research
- Political Insights, Voter ID, Voter Issues Polling
- Donor Cultivation & Lapsed Donor Reactivation
- Subscription Retention or "win back" Calls
What our clients have to say
Whether a client is comfortable using phone, email, chat, mobile apps, or social media, NEXGEN Contact Solutions has seamlessly integrated those outreach methods into their software. The ability and simplicity NCS offers to any company that is in need of inbound/outbound telesales is bar none the best service I have come across.
GARY PERLIN, CEO
Epiphany Video Marketing
Working with Vicki Milner has been a dream come true.
Our political project didn't have time to wait. NEXGEN worked quickly.