About Us | NEXGEN Contact Solutions

What we do and why it matters

With more than 10 years of experience in the home maintenance business, we know just what you need.

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Our Mission

To redefine outsourcing and BPO services with a proprietary Virtual Office platform, allowing real-time management, control, and access in a remote work environment.

We exist to mitigate the risk factors inherent in outsourcing by providing a sophisticated virtual office environment that enables companies to monitor their outsource investment in real-time.

Selecting the right BPO partner is an important decision. Our outbound calls/contacts per hour is high as well as our acceptance/conversion rate. Our process ensures more contacts per hour - a value worth mentioning. At NexGen Contact Solutions we are representing you and pride ourselves on being an expert partner you can trust.

Cost-Effective, Extreme Customer Satisfaction

We are an all inclusive support provider that offers everything needed to start or continue efforts surrounding support or contact solutions at reduced costs with efficiency gains.

Many enterprise companies are served by large brick and mortar offshore BPO providers that will not consider clients needing fewer than 200 seats.

They often push clients into a one size fits all structure and they experience high turnover of agents - resulting in decreased SLAs.

While we out perform industry providers, we believe a sizable underserved market exists for companies in search of contact center solutions of up to 500 seats, and many looking for fewer than 200 seats. Because of NEXGEN Virtual Office and our ability to integrate seamlessly with any company's existing workforce remotely, we can help companies of all sizes with remote work management and outsourcing of contact and service support.

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Choose the right partner
with the right technology

"We are the BPO contact center of the future.

The advantage our NEXGEN Virtual Office platform provides our management team creates low turnover and internal success which results in an elevated client experience."

JOSEPH JACOBONI

CEO, NEXGEN Technologies

Our team of
professionals

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